Các câu hỏi nên hỏi chuyên gia Human Resources

1.Where in this hiring or people workflow should automation stop and human review become mandatory?

This forces the consultant to define the real judgment boundary instead of talking about AI in general terms.

2.What compliance or fairness risk do you see first in our current AI-assisted HR process?

A strong advisor should quickly identify risk around bias, documentation, classification, manager misuse, or incomplete review.

3.What documentation, audit trail, or reviewer context should exist before anyone acts on an AI-supported recommendation?

This gets at defensibility. Good HR governance depends on context, records, and accountability.

4.How would you design escalation when the system is uncertain, produces a risky recommendation, or conflicts with manager judgment?

Sensitive people workflows need clear fallback logic. If the advisor cannot define it, they are not thinking operationally enough.

5.What's the biggest weakness in our current AI-assisted hiring flow, and what would you fix first?

This pushes for prioritization around a live operating problem, not general best practices.

6.Which parts of screening, interview review, or candidate communication should stay human-led?

A good HR advisor should know where automation helps and where it creates reputational or legal risk.

7.How should ownership be split between recruiters, hiring managers, and HR when automation is part of the process?

The operating model matters as much as the tool choice. Clear ownership prevents bad handoffs and hidden risk.

8.If you were redesigning this process from scratch, what would you automate first and what would you leave manual for now?

This reveals whether the consultant can sequence change pragmatically instead of over-automating everything at once.

9.What is the most likely rollout failure if we add AI into this people process in the next 60 days?

Strong advisors think about reviewer overload, inconsistent manager behavior, bad exception handling, and adoption risk before rollout.

10.What metrics would you track to know whether the workflow is improving quality instead of just increasing speed?

The right answer should include fairness, review burden, time-to-decision, candidate experience, and error reduction.

11.Who should own this process once the initial redesign is done?

People workflows fail when ownership is ambiguous. Someone needs accountability for operations after the project ends.

12.How would you train managers or recruiters to use the system without over-trusting it?

Adoption is not just technical. It depends on behavioral guardrails and good operating discipline.