Privacy Policy

1. Introduction

Expert Sapiens ("we", "us", or "our") operates the Expert Sapiens platform (the "Service"). This Privacy Policy describes how we collect, use, and share information about you when you use our Service, and your choices regarding that information.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information such as your name, email address, and password when you create an account.
• Profile information you choose to add, such as a photo or biography.
• Communications you send us, including support requests.
• Booking and transaction information when you engage with experts on our platform.

We also collect certain information automatically when you use our Service, including log data (IP address, browser type, pages visited), device information, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Process transactions and send related information.
• Send you technical notices, updates, and support messages.
• Respond to your comments and questions.
• Monitor and analyze usage patterns to improve the user experience.
• Detect, investigate, and prevent fraudulent transactions and abuse.

4. Sharing of Information

We do not sell your personal information. We may share information about you as follows:

• With experts you choose to book or contact through our platform.
• With service providers who perform services on our behalf (e.g., hosting, analytics, payment processing).
• In response to a legal request if we believe disclosure is required by law.
• If we believe your actions are inconsistent with our Terms of Service or to protect the rights and safety of Expert Sapiens and others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account at any time by contacting us, and we will delete or anonymize your personal information within a reasonable time, except where we are required to retain it by law.

6. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable and we cannot guarantee the security of our systems.

7. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by providing additional notice. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@expertsapiens.com.