Cliente
Cancellation policy
Learn how to cancel or reschedule a booking and what refunds to expect.
Cancellation window
You may cancel for a full refund up to 24 hours before the session start time. Cancellations within 24 hours are non-refundable unless the expert also cancels.
✦If you need to reschedule instead of cancel, message the expert directly — many are flexible.
How to cancel
Cancel directly from your dashboard.
- 1Go to Dashboard → Bookings.
- 2Find the upcoming booking and click 'Cancel'.
- 3Confirm the cancellation. A refund will be issued within 5–7 business days.
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